How Can We Help?

We're here to help you get the most out of PostGuard.

Email Support

Have a question, issue, or feature request? Send us an email and we'll get back to you within 24 hours.

support@lumicid.com

FAQ

Find answers to common questions about monitoring, subscriptions, alerts, and more.

View FAQ

Common Topics

Getting Started

Learn how to add your first TikTok profile and set up monitoring.

Subscription & Billing

Manage your plan, update payment methods, or cancel your subscription.

Alert Settings

Configure email notifications and alert thresholds for your profiles.

Refunds

Learn about our 14-day money-back guarantee and refund process.

Privacy & Security

Understand how we protect your data and respect your privacy.

Account Issues

Help with login problems, account recovery, or profile management.